As summer slips by, your Mediterranean adventure on Balmoral is fast approaching, and we're looking forward to welcoming you on board.

We’re committed to making your journey as smooth as possible. You’re flying from Heathrow, on one of our Standard flights with British Airways. This handy guide will help you arrive relaxed, prepared and ready to embark on an unforgettable cruise.

British Airways e-Ticket

• We will send both of your flight e-tickets for your outbound and your return inbound flights no later than 7 days prior to your cruise departure.

• Check-in at the British Airways desk at the airport.
• Once you've checked in, you'll be given your boarding pass.
• The check-in desk opens 2 hours before your departure flights (see below for more information).

🔎On Our Online Help Centre

Our online Help Centre is designed to make planning your cruise simple and straightforward.

• You can visit the Help Centre here.

• You’re dedicated fly cruise section can be found here.

🛂Things to Know Before You Travel

Our Travel Aware page includes essential travel advice, destination entry requirement information, and useful tips to know before you travel. View the page here.

🌍A Handy Packing Guide

Packing for your holiday should feel easy and we're here to help.

• A handy packing and weather guide is available here.

A list on restricted and permitted items, can be found below:

• For British Aways restricted and permitted items click here.

• For our restricted and permitted items click here.

🎒 What to Pack in Your Hand Luggage

We recommend packing the following items in your hand luggage:

• Any medication you’ll need during the first two days of your journey.
• A change of clothing for your first evening.
• And if you're keen to hit the pool or relax on a sunbed straight away, remember to pack your swimwear.
• Your passport, cruise ticket (a digital copy is fine) and the physical payment card you'd like to link to your onboard account (American Express is not accepted).
• Your British Airway boarding pass (a digital copy is fine).

Important to know - You will be required to show your cruise ticket to immigration officials at the port. if you're using a digital version, please download it to your mobile device before leaving home as WiFi and phone signal may be limited at at the port.

🧳Luggage Allowance

• Hold Luggage - 1 case per person with a maximum weight of 23KG

• Hand Luggage - 1 personal item with (max dimensions of 40x30x15cm).
• Plus 1 bag (max dimensions 56x45x25cm). Total combined weight of your hand luggage items may not exceed 23KG.

🛫 Before You Arrive at London Heathrow

• Attach your Fred. Olsen luggage labels securely to your cases.
• Ensure you have your passport ready for check-in.

🛫At the UK Airport

Terminal and Check-in:

London Heathrow: Terminal 5.

• Check-in opens 2 hours before your flight and closes 60 minutes before departure.
• Your luggage will be taken from you at the check-in desk.
  
• If you've pre-booked assistance, please proceed to the special assistance desk.
  

No Matter Where You're Flying From:

• Please arrive in plenty of time and have your passport(s) and British Airways boarding pass to hand.
• Head to the British Airways check-in and bag drop point.

• If you've booked airport assistance, speak to the airport teams, who will be able to point you to the relevant area in the terminal.

• Once you've checked in, proceed through security & relax.
• Please keep an eye on the departure screens for gate announcements.
• When boarding is announced, head to your gate.

• British Aways cabin crew will offer food and drinks for purchase during the flight.

🛬On Arrival at Your Destination Airport

• Collect your luggage from the carousel and head through customs.

• Once through, look for our team in branded uniform holding Fred. Olsen signs in the arrivals hall.
• They’ll guide you to your coach transfer.

• Your luggage will be loaded onto the coach or a separate truck and delivered directly to your cabin.

• Coaches will be parked near the terminal.

• Coaches will depart as they fill (there may be a short wait)

🚌Coach Transfer to Balmoral

• You’ll be welcomed on board by a local representative.  
• You’ll find a small bottle of water and a welcome letter on your seat.
• See below for your transfer time.
• Coaches may not have a toilets, so we recommend using airport facilities beforehand. 

⚓Arriving at the Port

• Our friendly crew and port agents will be there to welcome you and direct to check-in.

• Present your passport and cruise ticket to local Immigration.

• Pass through security screening.

• At check-in you’ll need:

                    - Your passport

                    - Your cruise ticket (printed or digital)

                    - A payment card for your on-board account.

• You'll receive your cruise card – your key to everything on board.

                    - Then it's time to board Balmoral.

🚢Stepping Onboard

• Our Security Team will scan your cruise card as you board.

• Our friendly crew will be waiting to welcome you on board.

• When you arrive in your cabin, please watch the safety video on your cabin TV. From here check-in at your located muster station. Click here for more information.

• It’s time to explore and settle into your home away from home.

Special Notes for EES and Port Immigration

Wherever your flying home from, please click here for important EES and port immigration information.

🚢Disembarkation Information

To help your journey home run smoothly:

• At the airport proceed to the British Airways check-in desk.

• Check-in opens 2 hours before your flight departure.

• Full disembarkation details will be delivered to your cabin at least 24 hours before departure.
• We ask you to vacate your cabin by 8am on the last day of your cruise.

📝 Before We Go...

Here's a quick reminder of what to expect:

• Your cruise tickets will be sent by email 3 weeks before departure. If you booked with a travel agent, they'll email the tickets to you.
• Your luggage labels will arrive by post approximately two weeks before departure.
• We will send your flight e-ticket no later than 7 days prior to departure.
• Your e-tickets are not your boarding pass.
• Your boarding pass will be given to you once you have checked in at the British Airways check-in desk.

• For the latest information, please visit our dedicated Fly Cruise page by clicking here.

We look forward to welcoming you on Balmoral.

Warm regards,

Your Fly Cruise Team

Fred. Olsen Cruise Lines

🕐Your estimated coach transfer:

• Limassol: 60 minutes

• Piraeus: 70 minutes