Fred. Olsen Cruise Lines

Welcome to our new Help Centre

Our new Help Centre is here to make your cruise experience effortless, from booking your voyage to returning home, and every memorable moment in between

How to use?

  1. You can type your question or key word(s) into the search bar above
  2. Click the button below to open the Help Centre where you'll find neatly organised categories.
  1. Or Scroll down to view the most popular articles other Guests have been reading

Each article includes helpful links to related questions so you can easily explore more information. You’ll also find a search bar on every page, just type in keywords or questions to quickly find what you need. And if you prefer, you can always use your browser’s navigation buttons to move around.

    • Popular Articles

    • Inclusive drinks - a guide to what you need to know:

      Inclusive drinks with Freedom Fare This year, we introduced selected, inclusive drinks with lunch and dinner for Guests who book a Freedom Fare. To help you understand what’s included, along with where and when you can enjoy your drinks, here’s a ...

    • What should I wear on formal night?

      View your 2026 formal nights by clicking here Formal Nights – Dress to impress! Formal nights are your chance to dress to the nines and enjoy an evening of glitz and glamour. Our Senior Crew will be in their finest too — it’s a special occasion for ...

    • What happens on embarkation day?

      Welcome aboard! Your embarkation day guide Embarkation day is finally here—the months of waiting are over and it’s time to welcome you on board! Here’s a quick guide to help you navigate day one of your cruise, specifically for sailings departing ...

    • What facilities will my cabin have?

      Your home at sea Whether you're looking for great value or a cabin with a view, our three ships offer a range of cabin options to suit your style and budget. Cabin types Interior Cabins. Cosy and comfortable, with everything you need to relax after a ...

    • How do I prevent seasickness?

      Be prepared before you sail Pack your preferred seasickness medication in your hand luggage. Take it as directed, often a few hours before departure. Try natural remedies (ginger tablets, acupressure wristbands) Over-the-counter meds (like Stugeron ...