Fred. Olsen Cruise Lines

Welcome to our new Help Centre

Our new Help Centre is here to make your cruise experience effortless, from booking your voyage to returning home, and every memorable moment in between

How to use?

  1. You can type your question or key word(s) into the search bar above
  2. Click the button below to open the Help Centre where you'll find neatly organised categories.
  1. Or Scroll down to view the most popular articles other Guests have been reading

Each article includes helpful links to related questions so you can easily explore more information. You’ll also find a search bar on every page, just type in keywords or questions to quickly find what you need. And if you prefer, you can always use your browser’s navigation buttons to move around.

    • Popular Articles

    • Inclusive drinks - a guide to what you need to know:

      Inclusive drinks with Freedom Fare This year, we introduced selected, inclusive drinks with lunch and dinner for Guests who book a Freedom Fare. To help you understand what’s included, along with where and when you can enjoy your drinks, here’s a ...

    • T2604 - Islands of the Caribbean - A Packing Guide

      It’s almost time to leave the winter chill and grey skies of the UK behind and look forward to sunnier days and warm Caribbean breezes. As you'll be experiencing different climates during you're cruise, here's our handy guide on what to pack, based ...

    • What should I wear on formal night?

      View your 2026 formal nights by clicking here Formal Nights – Dress to impress! Formal nights are your chance to dress to the nines and enjoy an evening of glitz and glamour. Our Senior Crew will be in their finest too — it’s a special occasion for ...

    • How do I prevent seasickness?

      Be prepared before you sail Pack your preferred seasickness medication in your hand luggage. Take it as directed, often a few hours before departure. Try natural remedies (ginger tablets, acupressure wristbands) Over-the-counter meds (like Stugeron ...

    • Colours and Tastes - 2026 and early 2027 menu rotations

      In 2026, we’re delighted to be introducing two new and exciting menus to Colours & Tastes, our speciality restaurant: Asian Fusion – continuing to showcase vibrant flavours and guest favourites (available on cruises on 8 nights or more) New: Italian ...