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Welcome to our new Help Centre

Our new Help Centre is here to make your cruise experience effortless, from booking your voyage to returning home, and every memorable moment in between

How to use?

  1. You can type your question or key word(s) into the search bar above
  2. Click the button below to open the Help Centre where you'll find neatly organised categories.
  1. Or Scroll down to view the most popular articles other Guests have been reading

Each article includes helpful links to related questions so you can easily explore more information. You’ll also find a search bar on every page, just type in keywords or questions to quickly find what you need. And if you prefer, you can always use your browser’s navigation buttons to move around.

    • Popular Articles

    • Christmas & New Year Cruises

      We can't wait to spend Christmas and celebrate the start of 2026 with you. With the flu season being in the headlines across the UK, we wanted to take a couple of minutes to remind everyone of steps which can be taken to keep all of us cruising ...

    • How do I find my cruise check-in times?

      How do I find my check-in time? We know how exciting it is to plan ahead, and we’re here to help! Here’s a simple guide to when and how you can find your check-in time, estimated debark time and luggage label colour Please note - for cruises ...

    • How do I prevent seasickness?

      Be prepared before you sail Pack your preferred seasickness medication in your hand luggage. Take it as directed, often a few hours before departure. Try natural remedies (ginger tablets, acupressure wristbands) Over-the-counter meds (like Stugeron ...

    • What should I wear on formal night?

      View your 2026 formal nights by clicking here Formal Nights – Dress to impress! Formal nights are your chance to dress to the nines and enjoy an evening of glitz and glamour. Our Senior Crew will be in their finest too — it’s a special occasion for ...

    • EU Entry / Exit Scheme (EES)

      Important Update: EU Entry/Exit Scheme (EES) Launched on 12 October 2025 Good news for UK Cruises If your cruise starts and ends in the UK, you won’t need to register for the new EU Entry/Exit Scheme (EES). Even better, when you step ashore for the ...