Fred. Olsen Cruise Lines

Welcome to our new Help Centre

Our new Help Centre is here to make your cruise experience effortless, from booking your voyage to returning home, and every memorable moment in between

How to use?

  1. You can type your question or key word(s) into the search bar above
  2. Click the button below to open the Help Centre where you'll find neatly organised categories.
  1. Or Scroll down to view the most popular articles other Guests have been reading

Each article includes helpful links to related questions so you can easily explore more information. You’ll also find a search bar on every page, just type in keywords or questions to quickly find what you need. And if you prefer, you can always use your browser’s navigation buttons to move around.

    • Popular Articles

    • Inclusive drinks - a guide to what you need to know:

      Inclusive drinks with Freedom Fare This year, we introduced selected, inclusive drinks with lunch and dinner for Guests who book a Freedom Fare. To help you understand what’s included, along with where and when you can enjoy your drinks, here’s a ...

    • L2607 - An update to your check-in time & information we'd like you to know

      Updated 12th March at 3:15pm As Balmoral makes her way back from her current cruise, the weather has deteriorated beyond what was forecast, with larger swells slowing her progress. To keep everyone onboard safe and comfortable, the ship is travelling ...

    • What happens on embarkation day?

      Welcome aboard! Your embarkation day guide Embarkation day is finally here—the months of waiting are over and it’s time to welcome you on board! Here’s a quick guide to help you navigate day one of your cruise, specifically for sailings departing ...

    • What should I wear on formal night?

      View your 2026 formal nights by clicking here Formal Nights – Dress to impress! Formal nights are your chance to dress to the nines and enjoy an evening of glitz and glamour. Our Senior Crew will be in their finest too — it’s a special occasion for ...

    • Colours and Tastes - 2026 and early 2027 menu rotations

      Update – 9 February 2026 We’ve listened to your feedback, and where possible, our Asian menu in Colours & Tastes will now be available more frequently. We’ve also made our attachments easier to use and introduced some small adjustments to formal ...