This page is for Guests travelling on our exclusive easyJet flights, with only fellow Fred. Olsen passengers onboard

We’ll send your easyJet booking reference 14 days before your flight. Once you have it, please check-in using the easyJet website or app before heading to the airport - a handy how to guide can be found by clicking here

This page was updated with the latest information on 26th August 2026.

All Guests have now been emailed and a text message sent where we have the mobile number.

Guests who book on or after the 26th August will be emailed with the information they need as quickly as possible.

If you're on a one way flight (either from the UK to Balmoral, or from Balmoral back home), or are flying out or home on a different airline, we've been in touch by 

email so please check your inbox (including your junk folder).

We’re committed to making your journey as smooth as possible. Whether you’re flying from Manchester or London Gatwick, you’re booked on our exclusive flights with easyJet, with only fellow cruise passengers onboard – and our team to assist you. This handy guide will help you arrive relaxed, prepared, and ready to embark on an unforgettable cruise.

easyJet Booking Reference Number

• We’ll send your outbound easyJet booking reference 14 days before departure, allowing you to check-in via the easyJet website or app.
• Your return flight booking reference will be emailed to you 14 days prior to your return flight.

• If you're staying on a back-to-back sailing, your easyJet reference number will be dropped in your cabin during your cruise. 
• Whenever you're flying home, you'll need to check-in via the easyJet website or app (The Balmoral Guest Services will be on hand to support you if needed).
• A "how to guide" is available click here.

🔎On Our Online Help Centre

Your on our Help Centre , designed to make planning your cruise simple and straightforward.

• You can visit the Help Centre homepage here.

• Your dedicated fly cruise section can be found here.

🛂Things to Know Before You Travel

Our Travel Aware page includes essential travel advice, destination entry requirement information, and useful tips to know before you travel. View the page here.

🌍A Handy Packing Guide

Packing for your holiday should feel easy and we're here to help.

• A handy packing and weather guide is available here.

A list on restricted and permitted items, can be found below:

• For easyJet restricted and permitted items click here.

• For our restricted items click here.

🎒 What to Pack in Your Hand Luggage

We recommend packing the following items in your hand luggage:

• Any medication you’ll need during the first two days of your cruise.
• A change of clothing for your first evening.
• And if you're keen to hit the pool or relax on a sunbed straight away, remember to pack your swimwear.
• Your passport, cruise ticket (a digital copy is fine) and the physical payment card you'd like to link to your onboard account (American Express is not accepted).
• Your easyJet boarding pass (a digital copy is fine).

Important to know - You will be required to show your cruise ticket to immigration officials at the port. If you're using a digital version, please download it to your mobile device before leaving home as WiFi and phone signal may be limited at the port.

🧳Luggage Allowance

• One hold bag weighing up to 23kg.  
• One small cabin bag (maximum 45 x 36 x 20 cm), to be kept under the seat in front of you.

Twilight Bag Drop

If you’re staying at or near Gatwick or Manchester Airport the evening before your flight, you may wish to use easyJet’s twilight bag drop.

Find full details here.

🛫 Before You Arrive at London Gatwick or Manchester Airport

• You must check-in using the easyJet website or app.

• Attach your Fred. Olsen luggage labels securely to your cases.

🛫At the UK Airport

Terminal and Bag Drop:

London Gatwick: North Terminal.

Bag-drop opens 2.5 hours before your flight and closes 60 minutes before departure.

Manchester: Terminal 2.

Bag-drop opens 3 hours before your flight and closes 60 minutes before departure.

No Matter Where You're Flying From:

• Please arrive in plenty of time and have your passport(s) and easyJet boarding pass to hand.

• Head to the easyJet bag drop point.

• Our team will be nearby in branded uniform to welcome you and point you in the right direction.

• If you've booked airport assistance, our team will guide you to the relevant area in the terminal.

• Once you've dropped your bags, proceed through security & relax.
• Please keep an eye on the departure screens for gate announcements.
• When boarding is announced, head to your gate.
• Our team will be at the gate and onboard the plane with you, sat in seats 1A and 1B.
• easyJet cabin crew will offer food and drinks for purchase during the flight.

🛬On Arrival at Your Destination Airport

• Our team will depart the plane first to and be in place at the luggage carousel.

• Collect your luggage from the carousel and head through customs.

• Once through, look for our team in branded uniform holding Fred. Olsen signs in the arrivals hall.
• They’ll guide you to your coach transfer.

• Your luggage will be loaded onto the coach or a separate truck and delivered directly to your cabin.

• Coaches will be parked near the terminal.

• Coaches will depart as they fill (there may be a short wait).

🚌Coach Transfer to Balmoral

• You’ll be welcomed on board by a local representative.  
• You’ll find a small bottle of water and a welcome letter on your seat.
• See below for your transfer time.
• Coaches may not have a toilet, so we recommend using airport facilities beforehand. 

⚓Arriving at the Port

• Our friendly crew and port agents will be there to welcome you and direct to check-in.

• Present your passport and cruise ticket to local Immigration.

• Pass through security screening.

• At check-in you’ll need:

                    - Your passport

                    - Your cruise ticket (printed or digital)

                    - The physical payment card to link to your on-board account.

• You'll receive your cruise card – your key to everything on board.

                     ...then it's time to board Balmoral.

🚢Stepping Onboard

• Our Security Team will scan your cruise card as you board.

• Our crew will be waiting to welcome you on board.
• When you get to your cabin, please watch the safety video and report to your muster station, click here for more information.

• It’s time to explore and settle into your home away from home.

Special Notes for EES and Port Immigration

Wherever your flying home from, or if your staying on until Balmoral returns to Southampton, please click here for important EES and port immigration information.

🚢Disembarkation Information

To help your journey home run smoothly:

• Full details will be delivered to your cabin at least 24 hours before departure.
• We ask you to vacate your cabin by 08:00am on the last day of your cruise.
• Our Fly Cruise team will be with you for your journey home.

📝 Before We Go...

Here's a quick reminder of what to expect:

• Your cruise tickets will be sent to you by email 3 weeks before departure. If you booked with a travel agent, they'll email the tickets to you.
• Your luggage labels will arrive by post approximately two weeks before departure.

• Your outbound easyJet reference and check-in guide will be emailed to you 14 days before departure.
• Your easyJet reference for your return flight will be emailed to you no later than 14 days prior to your flight home or popped in your cabin if you're staying on a back-to-back sailing.

• For the latest information, keep visiting this page.

We look forward to welcoming you at the airport and taking you to Balmoral.

Warm regards,

Your Fly Cruise Team

Fred. Olsen Cruise Lines

🕐Your estimated coach transfer to Balmoral:

• Alicante: 30 minutes

• Valletta: 20 minutes

• Heraklion: 20 minutes

• Limassol: 60 minutes

• Piraeus: 70 minutes

• Santa Cruz: 60 minutes