What happens on embarkation day?

What happens on embarkation day?

Welcome aboard! Your embarkation day guide
  1. Embarkation day is finally here—the months of waiting are over and it’s time to welcome you on board!
Here’s a quick guide to help you navigate day one of your cruise, specifically for sailings departing from the UK.

Alert
You'll find the Cruise Terminal information on your cruise ticket.
We'll send this to you by email three weeks before embarkation day (or post it if we don't have your email address)
If you booked through a travel agent, they'll send it to you.
Arrival at the port
  1. To help ensure a smooth experience for everyone, please arrive no earlier than your allocated check-in time.
  2. When you arrive:
    1. You’ll be greeted by our friendly ground agents.
    2. They’ll take care of your large luggage and deliver it to your cabin.
    3. You’ll keep your carry-on bag and any suit or dress bags with you.
    4. Don’t forget to pop a luggage label on your carry-on too!
Security & check-in
Next, you’ll head through security and then check in with our lovely team. Please have the following ready:
  1. Your cruise ticket
  2. Your passport
  3. The payment card you'd like to link to your on board account (American Express cards not accepted)
  4. Once checked in, you’ll receive your cruise card, which is your key to everything on board:
    1. It opens your cabin door
    2. It’s used for all on board purchases
    3. You’ll need it to disembark and re-embark the ship at ports
  5. Colleagues will be on hand at the allergy desk to discuss any dietary requirements and or food allergies
Boarding the ship
  1. Follow the signs and our crew will guide you to the ship.
  2. As you step over the gangway or airbridge, you will scan your cruise card—and just like that, you’re officially on board! (Please note that you will not be given a plastic wallet or lanyard for your cruise card. However, lanyard's can be purchased on board in the Sea Cove Shop).
Now you’re on board
  1. The ship is yours to explore - please note that cabins are generally ready around 1.30pm.
  2. Many of our facilities—including pools, bars and the spa—will be ready for you to enjoy. 
  3. The casual dining Restaurants will be open from 12pm to approx 330pm. Borealis and Bolette will have their poolside dining open from 12pm to 5pm.
Dining information
  1. Your dining time and table allocation will be waiting for you in your cabin.
  2. Any speciality dining vouchers will be placed in your cabin ahead of your dining experience.
Booked a tour?
  1. Your tickets will be printed and waiting in your cabin when you board no later than 24 hrs before your tour departs.
  2. On the day of your tour, please meet in the location shown in The Daily Times, at the time shown on your ticket and follow the instructions on the big screen (and provided by our crew).
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