Balmoral - new check-in times from 27th November 2025

Balmoral - new check-in times from 27th November 2025

Last updated 31st October 2025
Balmoral - check-in times changes in effect from 27th November 2025:
Taking place at Southampton and Newcastle.

What’s changing?
  1. We’re making check-in a smoother and more relaxed experience by reducing the number of time slots and providing you more convenience and flexibility.
 Why are we making these changes?
​
  • This trial is based on guest feedback and will be introduced for Balmoral from 27th November 2025
  • We’ll be listening closely to your thoughts, and if successful, we’ll look to roll this out across the fleet in 2026
Will my luggage labels change?
​
  • No changes for your cruise, your luggage label colours will remain the same (we may look to update these in future as part of the wider rollout)
 Will my disembarkation time change?
​
  • No, your disembarkation time remains unchanged
  • You can check your scheduled time by clicking here
​
On the table below you’ll find the check-in time allocated to your luggage label colour.

Luggage Label Colour

Check-In Time

Coral, Lime, Green & Blue

11:30 – 12:30

Aqua, Navy, Orange, Mustard & Yellow

12:30 – 13:30

Brown, Apricot, Grey, Black

13:30 – 14:30

Purple, Pink, Red, Maroon, Fuchsia & White

14:30 – 15:30

Check-in closes

16:00

· Diamond Elite Guests and those staying in suites may continue to check in from 11:30am.

· As always, we ask guests to not arrive earlier then their allocated check-in time.

· If you need to arrive later, please ensure you’re checked-in by 4pm

· You’ll notice there are fewer time slots available. This is designed with your convenience in mind.

· It means you now have a more flexible one-hour arrival window, rather than just 15 minutes, giving you more freedom and less pressure when planning your journey

Will these new times show online?

· Yes, they’re already showing.

· You’ll find your check-in times online by clicking here

What if I’ve made arrangements to get to the port:

· We understand that some of you may have already planned to travel to the port.

· If so, rest assured our lovely shoreside team and crew will be ready to welcome you and get you on board as swiftly as possible



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