How do I make a complaint?
We're here to help — on board and beyond
- If at any point during your cruise you feel unhappy with any aspect of your experience, please don’t hesitate to speak with our Guest Services Team, available 24/7 on board. They’re always ready to help resolve any concerns and ensure your holiday is as enjoyable as possible.
- In the unlikely event that you feel your concerns weren’t fully resolved once you’ve returned home, our shore-based Guest Relations Team is here for you too.
- Simply email us at guest.relations@fredolsen.co.uk and we’ll do our best to assist you further.
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