To help make your journey as smooth as possible, please take a moment to review the information below if you or your travelling companion require airport assistance.
On the day of travel, we recommend arriving at the airport in plenty of time before your flight.
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If you've pre-booked assistance, make your way to the airport's designated Assistance Help Point or Assistance Desk on arrival. If you are unsure where this is located, an airport representative will be happy to direct you or see below.
Be aware passengers receiving assistance may be guided through a separate route at the airport. This is completely normal and helps ensure they receive the support they need.
When arriving at your destination, you may be separated from your travelling companion, we recommend arranging to meet at the baggage reclaim area before proceeding through Customs.
If assistance desks are not available, please speak to a member of the airport team.
For information about assistance services at your UK departure or arrival airport, please visit: