What are your opening hours? Contact Us!

What are your opening hours? Contact Us!

We’re here to help!
Whether you’re ready to book your next adventure or just have a few questions, our friendly teams are here for you every day!

Reservations Team
  1. Call us on 0800 035 5144 (option 1)
    Opening hours:
  2. Monday to Friday: 8.30am – 6.00pm
  3. Saturday: 9.00am – 5.00pm
  4. Sunday: 10.00am – 4.00pm
Guest Services
  1. Call us on 0800 035 5144 (option 3)
    Opening hours:
  2. Monday to Saturday: 9.00am – 5.00pm
  3. Sunday: Closed
Shore Tours (Destination Experience Team)
  1. Call us on 0800 035 5144 (option 2)
    Opening hours:
  2. Monday to Friday: 9.00am – 5.00pm
  3. Sat & Sun: Closed
Alert
Please note: Opening hours may vary during Christmas, New Year and Bank Holidays.
Find out more by clicking here

    • Related Articles

    • What are the Dining Times / Restaurant Opening Hours?

      Delicious Dining - All Day Long ! We know great food is a big part of your holiday, so we’re proud to offer a wide variety of freshly cooked meals throughout the day. Whether you're after a hearty breakfast, a relaxed lunch, or a sweet afternoon ...
    • Can I join my friends table if we've made separate bookings?

      Dining together on board We’re always happy to try and seat you with your loved ones! Whilst we can’t guarantee it, we’ll do our very best to accommodate your request. To arrange this, please contact Guest Services with your booking reference and ...
    • Terms and Conditions Update...

      For Guests who booked their cruise on or before 31st December 2025, your terms and conditions, which form part of your contract, can be found by opening the attachment on this page. For Guests who booked on or before 31st December 2025, should you ...
    • Do you offer a children's menu and are there high chairs in your restaurants?

      Families are always welcome We’re thrilled to welcome younger guests aged 12 months+ on Bolette and Balmoral Borealis is an adults only ship Children’s dining In our main restaurants, we offer a children’s menu with a variety of tasty, child-friendly ...
    • Can I upgrade my cabin?

      Make yourself at home – and then some! With 3 fantastic ships in our fleet, there's a cabin or suite to suit every style and budget — your perfect home away from home. As your cruise departure gets closer, why not treat yourself to a little extra ...