Terms and Conditions Update...
For Guests who booked their cruise on or before 31st December 2025, your terms and conditions, which form part of your contract, can be found by opening the attachment on this page.
For Guests who booked on or before 31st December 2025, should you need to transfer to a different cruise, you will be moved onto the new terms and conditions, which can be found by clicking here (this will update on 1st Jan with the new Ts and Cs)
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The Fred. Olsen Cruise Lines App - update
Last updated 31st October 2025 Update on our app: From 31st October 2025, our app will no longer be available. As technology evolves, we want to ensure all Guests have a smooth and reliable experience, something the old app was unable to provide. A ...
Can I cancel my shore tour booking?
Cancellation charges No charge if cancelled at least 4 working days before departure For details about any tour restrictions, please visit My Cruises via our website. All the latest information is available there to help you plan with ease. Charges ...
Can I bring a guide dog or an assistance dog on my cruise?
Travelling with an guide dog or assistance dog We warmly welcomes guide dogs & assistance dogs on board all our ships. To ensure a safe and enjoyable experience for both you and your dog, please follow these steps: How to arrange travel Contact Guest ...
What's the difference between Freedom and Saver Fares?
The benefits listed below are for sailings in 2026 and beyond. Freedom Fare: House wine, beer and soft drinks included at lunch & dinner# Choose your own cabin and select your preferred dining time and restaurant* Pay just a 15% deposit at time of ...
I need to cancel my cruise, what cancellation charges may apply?
If you have booked a Freedom Fare Cruise with us please note that you can only transfer once and a minimum value applies. If you feel you do wish to change your Freedom Fare Cruise then you are welcome to cancel or transfer your Freedom Fare Cruise ...