My Cruises - Technical Support Pages
We're creating a page to answer common issues related to using your online My Cruises account.
We're working on this page, so please bear with us and we'll have it completed soon.
We'll be adding video guides to make using My Cruises easier than ever before.
How to login to my My Cruises account.
1) Recommended - Login to with your Fred. Olsen account
This ensures you can use all features of My Cruises, such as:
- Viewing all your current, upcoming and past cruises
- View where you've visited before on our scratch map
- Access to current documents
- Make secure payments 24/7 and add your Passport and emergency contact details
- View and book upcoming tours and excursions, and book onboard extras such as specialty dining
- View your Oceans Membership details and points
- And much more
Select the option below for full access to My Cruises.
Please Note; your username will not be your email address
For a username reminder, please click here
When you're logged in, this screen will appear:
2) Log in with the Lead Guest Surname and Booking Reference
Please know if you choose this option, you'll only be able to view details about your upcoming cruise.
To choose this option, select the below option on the My Cruise page.
Issues logging in with an existing account:
I can't remember by password
Find our how to guide on how to reset your password by clicking here
I can't remember my username (it wont be your email address)
My surname is not being recognised
If your surname contains an apostrophe('), please do not use this.
My Booking Reference is not being accepted
When entering your Booking Reference, you don't need to include the slash (/)
Enter in the following format, example: ABCDEF3
If you are unsure if the last digit of your reference number is a letter or number (O or 0), it will be a Zero.
Issues when creating an account:
You've not yet registered for an account.
Find our guide on how to set-up an account by clicking here
When registering for an account, please ensure the email address you use is the one you provided at time of booking.
When creating an account, it won't accept the username I want to use.
This is likely because a similar username is already in use.
Usernames need to be unique, so please try some additional options, whilst making it memorable
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