I have lost my Ocean’s Membership number. How can I find out what it is?

I have lost my Ocean’s Membership number. How can I find out what it is?

Misplaced your Oceans membership number? No problem!
  1. Log into your account via the ‘My Cruises’ section on our website
  2. Call our Oceans Priority Line: 01473 746 160
  3. Email us: oceans@fredolsen.co.uk
  4. We’ll be happy to help you get back on track so you can continue enjoying all the benefits of your Oceans membership.


Related Articles
Click here to log into "My Cruises"
Click here for information on the Oceans Club


    • Related Articles

    • What is the Oceans Club?

      Welcome to the Oceans Club Every guest becomes a member automatically after their first cruise with us. It’s our way of saying thank you for sailing with us! How it works You’ll earn 1 cruise point for every night spent on board (from 1st January ...

    • How do I find my cruise check-in times?

      How do I find my check-in time? We know how exciting it is to plan ahead, and we’re here to help! Here’s a simple guide to when and how you can find your check-in time, estimated debark time and luggage label colour Please note - for cruises ...

    • ATOL Protection

      When you make a fly cruise booking with us, we’ll send your ATOL certificate by email shortly after booking. It will be available for to download from your My Cruise account shortly after booking. ATOL (Air Travel Organisers Licence) provides ...

    • Is there a limit to the number of drinks guests can enjoy?

      With our 2026 inclusive drinks at lunch and dinner (for Freedom Fare Guests) and our Premium Drinks Package, there’s no set limit to the number of drinks you can enjoy. We treat all our guests as adults and follow a responsible service of alcohol ...

    • How do I enquire about lost property or luggage?

      Lost Property If you realise that once you've returned home that you've either lost something or left something on the ship, please contact the Guest Relations Department via email : guest.relations@fredolsen.co.uk Clothing items are held on board ...