How do I enquire about lost property or luggage?
Lost Property
If you realise that once you've returned home that you've either lost something or left something on the ship, please contact the Guest Relations Department via email : guest.relations@fredolsen.co.uk
- Clothing items are held on board for one week after your cruise return date. If claimed within that time, they’ll be sent to the Ipswich office.
- Return cost: minimum £30, depending on size and value
- Unclaimed clothing and non-valuable items will be disposed of.
Valuable non-clothing items
- Returned to the Ipswich office
- Held for one month
- If unclaimed, may be donated to approved charities
Please note: For hygiene and storage reasons, only items of intrinsic value can be processed.Lost baggage after disembarkation
- If you return home and realise you’ve left luggage behind, call our Guest Relations Team
0800 035 5144 (option 4)
- You’ll need to cover the cost of carriage
Top tip: Always double-check your luggage tags before leaving the reclaim area!
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