Accessibility at the Port of Southampton
Southampton Port Accessibility
City Cruise Terminal – Berth 101
- Terminal Amenities
- Small waiting area and toilets at the front of the terminal
- Spacious departure lounge with seating and additional toilets (after security)
- Arrivals lounge with waiting area and toilet facilities
- No café or refreshment area – we recommend bringing your own snacks or drinks, though there is a water station to refill water bottles in the terminal lounges.
Wheelchair Assistance – Check-in
- Own wheelchair: Guests can be assisted through security and check-in and taken to their cabin (if ready)
- Port wheelchair: Provided for guests without one
- Guests may be asked to walk a short distance at check-in to assess mobility. If no concerns, they’ll be assisted to the top of the airbridge. Cabin escort is not available in this case
Wheelchair Assistance – Disembarkation
Available for guests who pre-book with Guest Services
- Collection points: Balmoral – Deck 6, Photo Gallery. Bolette – Deck 3, Times Square. Borealis – Deck 3, Times Square
- Guests will be disembarked in order of luggage label colour (where possible)
- Porters will assist with luggage and escort guests through customs to the arrivals area
- If transport is ready, assistance will be provided to the vehicle
- If not, guests can wait comfortably in the arrivals lounge seating area
Horizon Cruise Terminal – Berth 102
Wheelchair Assistance – Check-in
- Own wheelchair: Guests can be assisted through security and check-in and taken to their cabin (if ready)
- Port wheelchair: Provided for guests without one. Guests may be asked to walk a short distance at check-in to assess mobility If no concerns, they’ll be assisted to the top of the airbridge
- Cabin escort is not available in this case
Wheelchair Assistance – Disembarkation
Available for guests who pre-book with Guest Services
- Collection points: Balmoral – Deck 6, Photo Gallery. Bolette – Deck 3, Times Square. Borealis – Deck 3, Times Square
- Guests will be disembarked in order of luggage label colour (where possible)
- Porters will assist with luggage and escort guests through customs to the front of the terminal
- If transport is ready, assistance will be provided to the vehicle
- If not, guests can wait comfortably in the seating area at the front of the terminal
Tender boat & stepped gangway
Tender boat alongside with stepped gangway
Note - Car parking can either be book with us or directly with ABP Southampton
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