Accessibility at the Port of Southampton

Accessibility at the Port of Southampton

Southampton Port Accessibility

City Cruise Terminal – Berth 101
  1. Terminal Amenities
    1. Small waiting area and toilets at the front of the terminal
    2. Spacious departure lounge with seating and additional toilets (after security)
    3. Arrivals lounge with waiting area and toilet facilities
    4. No café or refreshment area – we recommend bringing your own snacks or drinks, though there is a water station to refill water bottles in the terminal lounges.
Wheelchair Assistance – Check-in
  1. Own wheelchair: Guests can be assisted through security and check-in and taken to their cabin (if ready)
  2. Port wheelchair: Provided for guests without one
  3. Guests may be asked to walk a short distance at check-in to assess mobility. If no concerns, they’ll be assisted to the top of the airbridge. Cabin escort is not available in this case
Wheelchair Assistance – Disembarkation

Available for guests who pre-book with Guest Services
  1. Collection points: Balmoral – Deck 6, Photo Gallery. Bolette – Deck 3, Times Square. Borealis – Deck 3, Times Square
  2. Guests will be disembarked in order of luggage label colour (where possible)
  3. Porters will assist with luggage and escort guests through customs to the arrivals area
  4. If transport is ready, assistance will be provided to the vehicle
  5. If not, guests can wait comfortably in the arrivals lounge seating area


Horizon Cruise Terminal – Berth 102

Wheelchair Assistance – Check-in
  1. Own wheelchair: Guests can be assisted through security and check-in and taken to their cabin (if ready)
  2. Port wheelchair: Provided for guests without one. Guests may be asked to walk a short distance at check-in to assess mobility If no concerns, they’ll be assisted to the top of the airbridge
  3. Cabin escort is not available in this case
Wheelchair Assistance – Disembarkation

Available for guests who pre-book with Guest Services
  1. Collection points: Balmoral – Deck 6, Photo Gallery. Bolette – Deck 3, Times Square. Borealis – Deck 3, Times Square
  2. Guests will be disembarked in order of luggage label colour (where possible)
  3. Porters will assist with luggage and escort guests through customs to the front of the terminal
  4. If transport is ready, assistance will be provided to the vehicle
  5. If not, guests can wait comfortably in the seating area at the front of the terminal
Tender boat & stepped gangway


Tender boat alongside with stepped gangway


Note - Car parking can either be book with us or directly with ABP Southampton

Related Articles
Click here to see the Virtual Map for the Port of Southampton
Click here to book parking directly with ABP Southampton
Click here to find my check-in times
Click here for a recommended taxi company (under the Train Section)